1. Eligibility for Returns & Exchanges

We offer a 14-day return or exchange policy from the date your order is delivered. To qualify, the following conditions must be met:

• The product must be unopened, unused, and in its original packaging.
• All seals, labels, and protective films must remain intact.
• A recorded video of the unboxing is required as proof in case of damage, missing items, or incorrect products.

2. Unboxing Video Requirements

To ensure a smooth return or exchange process, please follow these guidelines:

• The video must clearly show the sealed package, the opening process, and the condition of all items inside.
• The video must be continuous (no cuts or edits).
• The shipping label must be visible at the start of the video.

This helps us verify claims and maintain product safety and hygiene standards.

3. Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges for:

• Opened or used products
• Items without original packaging
• Products purchased during final sale or clearance promotions
• Gift cards or digital items

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.
• Provide your order number, photos, and the required unboxing video.
• Once verified, we will offer a replacement or store credit.

5. Return Process

If your return is approved:

• We will provide instructions for sending the product back.
• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• Refunds are issued to the original payment method once the returned item is inspected and approved.

6. Exchanges

Exchanges are available for:

• Unopened products
• Items returned within the 14-day window
• Products of equal or lesser value (price difference may apply)

7. Processing Time

Refunds and exchanges are typically processed within 5–10 business days after we receive the returned item.

Processing times may vary during holidays or high-volume periods.